1. Who We Are
ElitePlayerPRO operates as a game development and operations team invested in by MY DUC STATIONERY TRADING COMPANY LIMITED. References to "ElitePlayerPRO," "we," "us," and "our" in this Privacy Policy mean ElitePlayerPRO and, where applicable, MY DUC STATIONERY TRADING COMPANY LIMITED acting as the organization responsible for the relevant processing activity.
2. Scope
This Privacy Policy applies to this website, our public communications, business correspondence, support interactions, and any mobile or online products, live services, or applications that link to or reference this Privacy Policy. Additional product-specific notices may apply where required by law or platform rules.
3. Information We Collect
We may collect the following categories of information:
- Contact information such as name, company name, email address, and inquiry details.
- Support information such as account identifiers, issue descriptions, device details, and screenshots you voluntarily provide.
- Technical information such as IP address, approximate location derived from IP, browser type, device type, operating system, language settings, referring URLs, and page usage events.
- Transaction and service information where our products support in-app purchases, subscriptions, virtual item entitlements, or customer support actions.
- Advertising and attribution information where our products use ad monetization, including ad engagement events, campaign identifiers, attribution signals, consent state, and anti-fraud information.
- Compliance information needed to meet legal obligations, platform requirements, dispute handling, safety reviews, or fraud prevention needs.
4. How We Use Information
We use information for the following purposes:
- To operate, maintain, secure, and improve our website, products, and live services.
- To respond to business, technical, and customer support inquiries.
- To manage accounts, deliver purchased content or services, and prevent abuse or fraud.
- To measure product performance, reliability, retention, and monetization outcomes.
- To serve, limit, personalize, or measure advertising where legally permitted and supported by applicable consent signals.
- To comply with legal, regulatory, contractual, platform, and policy obligations.
- To establish, exercise, or defend legal claims and enforce our terms and policies.
5. Legal Bases
Where laws such as the GDPR, UK GDPR, or similar regulations apply, we rely on one or more lawful bases including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required. Legitimate interests may include operating our business, keeping services secure, understanding usage, supporting users, and improving products. Where consent is required, you may withdraw it at any time for future processing.
6. Advertising & Analytics
Some of our products may use in-app advertising and measurement partners, including services or mediation layers associated with AdMob, Meta, AppLovin, Liftoff, Unity, Chartboost, InMobi, and comparable advertising, attribution, fraud prevention, or analytics vendors. These partners may process device, network, app interaction, or advertising identifiers in accordance with their own policies and applicable law.
Where required, we seek consent before using non-essential cookies, device storage, personalized advertising, tracking technologies, or access to platform-level tracking frameworks. We also support settings intended to limit targeted advertising, honor applicable consent choices, and present required disclosures in app store privacy labels or data safety forms.
7. Children & Age Restrictions
This website is not directed to children under the age of 13. Our products and services are also not intended for users below the minimum age required by applicable law to provide valid consent for data processing, behavioral advertising, or in-app purchases in their region, unless a legally valid parent or guardian authorization is obtained where such authorization is permitted.
If you are under 13, or under a higher local digital consent age such as 14, 15, or 16 where applicable, do not provide personal information through this website or our products without verified permission from a parent or legal guardian. If we learn that we have collected personal information from a child in violation of applicable law, we will take steps to delete the information or otherwise comply with legal requirements.
9. International Transfers
Because we operate globally, information may be transferred to and processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms, internal governance controls, or other lawful transfer tools.
10. Retention
We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, support, security, accounting, dispute resolution, compliance, and legal defense. Retention periods may vary based on the type of information, legal requirements, user relationship, and operational needs.
11. Security
We implement reasonable technical, organizational, and administrative safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
12. Your Rights
Depending on where you live, you may have rights to access, correct, delete, port, restrict, object to, or withdraw consent relating to your personal information. You may also have the right not to be discriminated against for exercising privacy rights, and the right to appeal a denied request where local law provides that option.
Residents of the EEA, UK, Switzerland, California, Virginia, Colorado, Connecticut, Utah, Brazil, Canada, Australia, and other regions may have additional protections under applicable law. We will evaluate and respond to requests in accordance with the laws that apply to the request.
14. App Store & Platform Compliance
Where our products are distributed through platforms such as the App Store or Google Play, we prepare disclosures and practices intended to support platform requirements, including privacy disclosures, data safety statements, child-directed restrictions, tracking transparency obligations, in-app purchase transparency, and support contact visibility. Advertising and monetization partners must also be used in a manner that is compatible with applicable platform policies and local law.
15. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technologies, or business practices. When required, we will provide additional notice or obtain consent for material changes.
16. Contact Us
For privacy questions, data requests, or policy-related concerns, contact us at the addresses below:
- Business inquiries: chenhong@eliteplayerpro.com
- Technical support: fengfeng@eliteplayerpro.com
- Customer support: support@eliteplayerpro.com